I have a long torso so ordered a medium to give me some length. When I found it wasn't quite as roomy as I'd like the sweatshirt to be, they promptly helped me fix my order. I had been waiting for my birthday to get this sweatshirt as a gift to myself so to say I was saddened that I couldn't wear it is an understatement. Kindness isn't guaranteed anymore, I was delighted to find this business overflows with great customer service.